Job Description

Patient Food Hospitality Attendant

Location: Orlando Regional Medical Center, Downtown Orlando, Florida
Department: ORMC Food & Nutrition Services

About Us:
Orlando Regional Medical Center is a leading healthcare institution recognized for its excellence. Our accolades include:

• National ranking in 1 Adult Specialty and 4 Children's Specialties
• Regional ranking as #7 in Florida, #2 in Orlando, and #3 in Florida (Childrens)
• High performance in 3 Adult Specialties and 12 Procedures/Conditions

Position Summary:
The Patient Food Hospitality Attendant is at the forefront of customer service, providing Orlando Health patients and guests with service above and beyond expectations to ensure a memorable food and dining experience

Qualifications:

Education/Training:

• Ability to read, recognize, and differentiate between words and series of numbers
• Ability to write simple correspondence
• Ability to respond to common inquiries or complaints from customers

Licensure/Certification:

• None required

Experience:

• None required

Essential Functions:

Displays excellent communication and customer service skills with patients, nursing staff and visitors

• Responsible for delivery of the proper tray to the correct patient using proper customer service skills.
• Functions as an integral part of the Orlando Health team to support the nutritional needs of the patient.
• Responsible for arranging trays on delivery cart and logging delivery times.
• Logs tray locations and ensures trays are delivered to patients within a reasonable required time.
• Responsible for collection of money for guest trays and the logging of money with the diet office.
• Responsible for collection and removal of soiled trays from floors and for keeping work areas cleaned
• Coordinates tray delivery with the expeditor and with the diet office when necessary.
• Assists with expediting trays from list and call preparation areas, checking trays for accuracy and completeness.
• Monitors patient diet prescription, diet order changes, nourishment orders, late tray requests and quality standards.
• Accurately takes and checks patient menus according to physician diet orders

Top Reasons to Work at Orlando Health:

• Recognized Excellence: Named one of America's Best-In-State Employers by Forbes
• Comprehensive Benefits: Access to career-growing FREE education programs and well-being services for you and your family
• Immediate Benefits: Enjoy benefits from day one with flexible options to balance your personal and professional life

Apply Now:
Join a team dedicated to excellence in healthcare and food service. Apply today to start your career with Orlando Regional Medical Center!

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