Job Description
Marketing & Call Center Manager at Qualified Applicants summary:
The Marketing & Call Center Manager leads multi-channel marketing campaigns and manages customer service operations to drive brand growth and enhance customer experience. This role involves strategic planning, team leadership, budget management, and close collaboration with senior management to align business strategies. The manager oversees marketing content creation, call center KPIs, vendor relationships, and fosters a positive team culture within a faith-based home services company.
Honoring God in all our business endeavors is at the heart of North Georgia Replacement Windows. As a faith-based and forward-thinking company, we rely on our management team to foster a cohesive environment and protect our unique culture and values above all
We are seeking a highly organized and strategic
Marketing & Call Center Manager to lead our marketing initiatives, drive brand growth, and manage our customer service operations. This role is perfect for a multi-talented leader who excels in both creative campaign development and team management.
You will be responsible for overseeing all aspects of our marketing efforts, from establishing budgets and executing campaigns to managing our customer service center and fostering a cohesive team environment. You will work closely with ownership and senior management to shape the company's vision and business strategy.
Key Responsibilities - Campaign & Strategy - Plan, launch, and track multi-channel marketing campaigns (TV, radio, digital). Develop an annual marketing plan and budget; monitor lead generation and website analytics.
- Content & Branding - Oversee creation of videos, graphics, and written materials that align with brand standards.
- Team Leadership - Recruit, hire, train, and retain top talent for both marketing and customer service. Set goals, coach performance, and build a positive, high-energy team culture. Support recruiting efforts for other departments as needed.
- Operations & Finance - Manage vendor relationships, external shows and events, and approve invoices to ensure accurate reconciliation of services and costs.
- Customer Service Center - Partner with the Lead CSR to optimize call center operations, monitor KPIs (average handle time, service levels, CSAT, etc.), and identify new lead opportunities.
- Business & Strategy - Collaborate with ownership to improve processes, systems, and technology. Contribute to annual strategy and budget planning.
What's In It for You - Competitive salary: $100K-$115K (Base plus performance bonus)
- Opportunity for growth within the organization and to earn more
- Health, Dental, and Vision Insurance (eligible after 90 days)
- Health Savings Account option available.
- 401(k) up to 4% match (eligible after 90 days)
- PTO (40 hours first year, accrued after that)
- Sick Days: 4 days per year
- Paid Holidays (9 total)
Experience and Qualifications - 4+ years in a marketing management role plus customer service/call center experience (home services industry preferred).
- Demonstrated success leading multi-channel campaigns with measurable results.
- Strong understanding of traditional and digital marketing KPIs (ROAS, website analytics, CPL, conversion rates, etc.).
- Hands-on experience with digital tools: Google Analytics (GA4), Salesforce (a PLUS!) or other CRM platforms.
- Call center operations knowledge, with familiarity in monitoring KPIs such as average handle time, first call resolution, service levels, and customer satisfaction.
- Proven experience managing budgets and vendor relationships.
Skills and Attributes - Strong leadership skills with proven experience recruiting, training, and managing cross-functional teams.
- Excellent analytical skills, with the ability to interpret both marketing and customer service data to make informed, data-driven decisions.
- Exceptional communication and interpersonal skills to effectively engage with team members, customers, and senior management.
- Proactive and collaborative approach to problem-solving, continuous improvement, and aligning service and marketing strategies.
- Customer-first mindset, committed to enhancing both acquisition and retention through marketing and customer experience excellence.
- High integrity and accountability, consistently modeling professionalism and building trust across teams.
- Adaptable change leader, able to manage growth, process improvements, and system implementations across departments.
North Georgia Replacement Windows is a team of committed people whose passion is to bring more "light" into the homes and lives of their customers and community. This team believes and knows they are more than just a window and door company. While their purpose as a business is - "Window and Door Shopping Made Simple," they are equally committed to fostering an amazing work environment for one another as well as giving back to the community.
Thank you for considering the
Marketing & Call Center Manager position at North Georgia Replacement Windows, an equal opportunity employer. We look forward to hearing from you.
Keywords:
marketing management, call center operations, multi-channel campaigns, team leadership, budget management, customer service, digital marketing, vendor relations, performance metrics, home services
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