Job Description
Call Center Manager – Lead a dynamic team of sales-driven call center representatives who specialize in delivering exceptional customer experiences through outstanding service, precise assessment of service eligibility, accurate appointment scheduling, and thorough appointment confirmations.
About Us:
Founded in 2000, Integrity Home Exteriors is a leading provider of high-quality roofing, windows, insulation, siding, and more across Northwest Ohio and Southeast Michigan. We're a growing company built on craftsmanship, customer satisfaction, and strong values. At Integrity, our call center team is often the first voice our customers hear, thus setting the tone for the exceptional customer experience we deliver.
Why Join Us?
If you’re an experienced leader who thrives on coaching teams and hitting performance goals, this is your chance to take ownership of a department that directly impacts the company’s growth. You’ll play a key role in shaping team culture, driving results, and elevating the customer experience in a supportive, motivating, and sales-oriented environment.
Our Core Values :
Recent Awards:
Weekly Schedule:
Monday - Friday: 8am - 5pm
No weekends
Daily Tasks:
Job Type:
Full-time
Pay Range:
$58,000.00 - $63,000.00 per year (Base salary is negotiable and there will be opportunities to gain supplemental commission. This will be further explained during the interview process.)
Supplemental pay types:
Team KPI Based Commission Pay
Sales Closing Experience
Excellent Communication Skills
Call Center Team and/or Call Oriented Sales Team Experience
Process Implementation Experience
Daily Team KPI Reporting Experience
Appointment Setting Experience
Appointment Confirmation Experience
CRM Management and Reporting Experience
401(k) matching
Dental insurance
Employee discount
Health insurance
Vision Insurance
Health Savings Account option
Paid time off
Weekly Pay
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